Bunch of Bankers
A customer asks
Having finally succeeded in getting a cheque from my bank to close my joint account with my ex-partner (it has taken 18months) I decided to pay the small cheque into my own account. I have just had it returned as it is payable to a “joint account”. I have now tried to cash the cheque at the bank but require to have both parties signatures before I can get it so I decided to tear it up. When I went to do this the person in the bank explained that the account cannot be fully closed until that cheque is cashed. Can I have some advice please?
May 26th, 2006 at 11:10 am
More proof that banks do not actually live in the real world. I find though that sitting down and telling banks what you want to do, rather than letting them tell you what they want you to do often works. Often it is possible to do a whole range of things that the teller on the desk does not know are possible.
You could try drawing the money out over the counter using your card. You do not need both individuals present to do that.
May 26th, 2006 at 11:22 am
Unfortunately one of the things I had to do to try to close the account was to hand in my card and also they have suspended the internet banking.
The sum is £0.43 so I am not overly concerned just slightly annoyed to monthly get a statement
May 26th, 2006 at 11:40 am
So it is in fact common sene on the banks behalf just to give you 43 pence as there is no way the account will ever make money for them.
I still think going to a branch, speaking to the teller and then the manager may work best.